Shipping policy

Fast, tracked, pan-India dispatch — and a simple, fair returns policy so you can shop with confidence.

Shipping

We dispatch every order from our facility within 24 hours on business days (Mon–Sat). All shipments are tracked end-to-end, and you will receive a tracking link by email and SMS once your parcel is on its way.

Free shipping applies automatically to all orders over ₹1,000. Orders below that carry a small flat fee shown at checkout.

Delivery times

Typical delivery windows after dispatch:

  • Metro cities — 2–4 business days. Free over ₹1,000.
  • Rest of India — 4–6 business days. Free over ₹1,000.
  • Remote pincodes — 5–8 business days. Free over ₹1,000.

Delivery times are estimates and can vary during sales, public holidays or due to courier delays outside our control.

COD & charges

Cash on Delivery is available across most serviceable pincodes in India. If COD is available for your address, you will see it as an option at checkout. A small COD handling fee may apply and will be shown before you confirm.

Returns

We want you to love what you buy. Unopened, unused items in their original, sealed condition can be returned within 7 days of delivery.

For hygiene and safety reasons, the following cannot be returned once opened or used, unless they arrived damaged or incorrect:

  • Opened decants and partials
  • Used full bottles or testers
  • Items marked non-returnable on the product page

How to return

Starting a return is simple:

  • Contact us within 7 days of delivery with your order ID.
  • Tell us which item(s) you would like to return and why.
  • We will share a return address and next steps by email.
  • Pack the item securely in its original packaging and ship it back.

Refunds

Once we receive and inspect your return, we will approve your refund and process it to your original payment method within 5–7 business days. COD orders are refunded via bank transfer or store credit, as you prefer. Original shipping charges, if any, are non-refundable.

Damaged or wrong item

If your order arrives damaged, leaking or incorrect, we will make it right. Contact us within 48 hours of delivery with your order ID and a photo, and we will arrange a free replacement or a full refund — no return shipping cost to you.

Need help with an order?

Call us at 9315757411 or email info@perfumegyaan.com — we reply within one business day.