Refund policy

Returns

We want you to be satisfied with your purchase. Unopened and unused items in their original, sealed condition may be returned within 7 days of delivery, subject to our return conditions.

For hygiene and safety reasons, the following items cannot be returned once opened or used, unless they were received damaged or incorrect:

Opened decants and partials
Used full bottles or testers
Products specifically marked as non-returnable on the product page
Order Discrepancies & Unboxing Video Requirement

If you receive an order with a missing, incorrect, damaged, leaked, or otherwise discrepant item, please contact us as soon as possible.

For any order discrepancy, a mandatory unboxing video of the parcel as originally received will be required as proof for us to investigate and assist you further.

The unboxing video should clearly show the sealed parcel, shipping label, condition of the package, and all contents while the parcel is being opened.

This helps us verify the issue and investigate it with our packing and courier teams. Without an original unboxing video, we may not be able to verify or process a discrepancy claim.

How to Return

Starting a return is simple:

Contact us within 7 days of delivery with your order ID.
Tell us which item(s) you would like to return and the reason.
We will provide the return address and further instructions by email.
Pack the item securely in its original packaging and ship it back to us.
Refunds

Once we receive and inspect the returned item, we will confirm the eligibility of the return and process the approved refund to the original payment method within 5–7 business days.

Original shipping charges, if applicable, are non-refundable.

Damaged or Incorrect Item

If your order arrives damaged, leaking, or contains an incorrect item, please contact us promptly with your order ID and the original unboxing video.

Once the issue has been verified, we will work with you to arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

Need Help With Your Order?

For assistance, please contact us at 9315757411 or email info@perfumegyaan.com. Our support team will get back to you within one business day.