Our Replacement / Cancellation & Return Policy

We don’t accept returns on Perfume Decants and Testers in any conditions what so ever. These decants are order made according to customer need.

We will accept return of Retail Packs only if they are in the same condition as we sent them ( Sealed in its Original Packing). We wont accept return or replacement if the cellophane is tampered  and you did not like the product or find it weak or any other reason. We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

the item may be damaged during transit

or there might be a manufacturing defect

or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Cancellation:

If you wish to cancel your order after it has been confirmed, we kindly request you to reach us at info@perfumegyaan.com so that we can assist you in the process.

Please note that you cannot cancel your order once it has been shipped.

Our Return Policy:

Replacement request must be made within 7 days of purchase and must not be part of above list.

There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.

In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.

In case of perishable items or custom-made non-perishable items, neither www.perfumegyaan.com nor our enabling partners will be able to accept any returns or replacement of such items.

Cases of goods unavailability or service problem:

If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final

If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands

100% refund will be given, if product is not available or vendor is not able to ship the products

For courier products, If the delivery address is out-side the service area, then 100% refund will be given

Shipping Returned Merchandise:

We recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Perfume Gyaan does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.